Política de reembolso

Returns & Refunds

We want you and your dog to love Kaiser Store products. If something isn't right, we're here to help.

Holiday Return Window
Orders placed between November 1 and December 24 are eligible for returns until January 15 of the following year — perfect for holiday gifts.

Standard Returns
For all other orders, you have 30 days from the delivery date to request a return.

To qualify for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)

How to Start a Return
Email us at kaiser.saher@gmail.com with your order number and reason for return. We'll send you instructions on where to send the item.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We'll send a replacement or issue a full refund at no cost to you.

Non-Returnable Items
Personalized or custom-recorded items may not be eligible for return unless defective.